Shipping Policy
Fast, dependable delivery and straightforward returns. Here is what to expect after placing your order.
Shipping and Delivery
Orders are processed on business days, excluding carrier and federal holidays. In-stock items normally ship within one to two business days. Orders placed before 4:00 PM Eastern may qualify for same-day shipping; order verification, product availability, payment approval and warehouse cutoff times can affect processing.
Delivery dates are estimates rather than guarantees. Transit time depends on the destination, carrier service, weather, holidays and product warehouse. An order containing multiple products may arrive in separate packages or from different fulfillment locations.
Shipping Address
Please review the shipping address carefully before placing your order. Contact us immediately if a correction is needed. Once an order enters fulfillment or ships, we may be unable to change or redirect it, and additional carrier fees may apply.
Lost, Delayed or Damaged Packages
If tracking shows an unusual delay, delivery to the wrong location, or visible shipping damage, contact us promptly at info@cartridgepeoplega.com or 770-892-6620. Keep the shipping carton, labels and packing materials while the carrier claim is reviewed.
Returns and Exchanges
- Contact us: Provide your order number, item number, quantity and reason for the return.
- Receive an RMA: We will provide the authorization number and return instructions.
- Pack the product: Include all accessories, manuals, promotional items and a copy of the packing slip when available.
- Ship with tracking: Write the RMA number where instructed and retain your carrier receipt.
Refund Requests
Requests to return an eligible product for a refund must be made within 30 days of the original shipment date. Products must not be depleted, altered or purchased from another retailer. Original and return shipping charges are generally non-refundable.
Incorrectly Ordered or Unneeded Products
Approved returns of non-defective products may be subject to a restocking fee of up to 15%. Return shipping is the customer's responsibility unless the return is caused by our error.
Defective Products and Warranty
Requests for an even exchange of a defective eligible product must be made within six months of the original shipment date. Coverage is limited to defects arising during normal use. Damage caused by misuse, improper installation, alteration, neglect, incompatible equipment or failure to follow the manufacturer's instructions is not covered.